Returns & Exchanges
At Equator Coffees, we want you to love every sip. If you are not completely satisfied with your purchase, please contact us within 30 days so we can make it right.
Contact Support
Email our customer experience team with your order number and details regarding the item you wish to return or replace.
Receive Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with a prepaid shipping label if applicable.
Pack Your Items
Securely package the items in their original packaging, ensuring all non-perishable goods are unused and in their original condition.
Refund Processing
Once your return is received and inspected at our roastery, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing